Outdoor furniture guarantee
The Mobelli promise to you is that you never need to slave over the maintenance of our outdoor furniture. We truly believe our products should be thoroughly enjoyed with minimal upkeep. All Mobelli outdoor furniture is guaranteed for two years against manufacturing defects.
Interior furniture guarantee
Our sofa and armchair furniture frames are guaranteed for five years against manufacturing defects. This applies to residential use. The guarantee for commercial environments is two years.
Due to the nature of moving mechanisms on our sleeper sofas, they carry a guarantee of two years against manufacturing defects and workmanship.
All other items such as coffee tables, side tables, credenzas and shelving units carry a one year guarantee.
Please note that decor accessories does not carry a guarantee and due to their nature they are fragile so please take care to transport then carefully after purchase.
What is not covered by the guarantee
Defects or damage arising from negligence, abuse or misuse, exposure to water, direct sunlight, coastal air, and chemicals or, any use for which the product was not designed for are not covered by the guarantee. The guarantee does not cover re-upholstered furniture. Additionally, failure to comply with Mobelli care instructions will invalidate the guarantee.
Our guarantee is a carry in guarantee and will be covered in the area from which goods were dispatched. In other words, you may be required to bring in faulty goods to our Johannesburg, Cape Town or Durban locations. We suggest that you first contact us and then send us images of the faults via email. We will determine if the item qualifies for repair under our guarantee or not. The guarantee does not cover transport costs if the furniture needs to be brought in for repairs. If we determine that an item can be repaired at your premises, a call out fee will apply.
We advise that all our interior furniture should be professionally cleaned to keep the furniture in optimum condition. We do offer a fabric protection treatment at an additional cost if required.
Interior furniture should not be placed outdoors or in direct sunlight or in close proximity to an open heat source (heaters, fireplaces, barbeques).