Delivery & Returns Policies
Our Returns Policy
Sometimes things don’t always work out as you planned, if your order is not what you expected or we got something wrong, don’t worry, we’ve got you covered. It’s our job to make everything right.
We have spelt out all the details below but in short, this is our commitment to you –
We offer FREE SAME DAY RETURNS If you are unhappy in any way with the delivered furniture.
You can return your furniture within 30 days. You’ll just need to cover the delivery and any handling fees.
Here is all the small print and how it works.
Same Day Free Returns
Sometimes it can be a leap of faith when buying furniture online. You can’t test the comfort levels or the feel of the fabric.
Here’s how to return your furniture for free:
When we deliver your furniture, sit on it and decide if it’s the right comfort level for you. If you are happy, our delivery team will remove the packaging, place your furniture and be on their way.
If you are not 100% happy with your purchase at the time of delivery, please call the salesperson you dealt with and explain your situation. Should we be unable to resolve your concerns, our delivery team will re-wrap your furniture in its original packaging and return it to the warehouse at no extra cost. We will then arrange a credit or refund, whichever you prefer.
Free returns are only applicable in the major metro areas of Johannesburg, Cape Town and Durban and where no third party has been used to make this delivery. Please contact us if you are unsure if your address falls within these areas.
30 Day Hassle-Free Returns
You can return the furniture within 30 days of the delivery date.
A few important points to note:
- The product must be unused and in its original condition.
- The product must be repacked in its original packaging (or if the original packaging is unavailable, then be securely packaged) to protect it on its return journey to our warehouse.
- The item will be inspected upon arrival at our warehouse to determine that no damage has occurred and that it is in a sellable condition.
- A refund or credit will be issued for the purchase price of the product less any third-party merchant fees. We may charge a 10% handling and restocking fee in some cases.
- Delivery and return transport costs are not refundable.
30 day Returns on Home Décor
We offer an exchange or credit on any home décor you are not happy with. As long as the items are in their original condition and packaging. You simply either need to return the item to the store or arrange for it to be returned via courier.
Delivery and Collection Policies
The cost of delivery which will be reflected on checkout. Mobelli will contact you to arrange a convenient time for delivery. No deliveries will be made during weekends or on public holidays. Reasonable endeavours will be made to deliver the product on the arranged time and date.
Circumstances that are unforeseen or beyond Mobelli’s control may result in changes to the agreed delivery date and time of which the customer will be contacted and alternative arrangements will be made.
The customer must ensure that the area for the furniture to be placed is accessible; the customer should also check that all access point is sufficient and that the items will fit through doorways and into lifts. Clear the way for delivery to take place including removing any breakables. If a hoist is required to lift product through windows or over balconies this must be arranged by the customer.
The customer will be charged for additional delivery costs due to failed deliveries, access problems and/or failure to adhere to the appointment time for the delivery/collection.
The customer or person collecting the items must produce the original invoice in order for Mobelli to release the goods proving that this person is authorised to collect the goods. On signing for the collection, the customer agrees that the goods are in good condition. Mobelli will not in be liable for damage that may occur after the products have been handed over, during the loading or whilst in transit. It’s the customer’s responsibility to ensure that a suitable collection vehicle is utilised which accommodates the size of the item in an upright position and that they are loaded and secured to prevent damage. It is recommended that suitable ropes and blankets are used to protect the items during transit.
E&OE (Errors and Omissions Excepted)