Free Returns On Online Purchases
Never worry about purchasing online with our FREE returns guarantee
We understand when you buy furniture online it is all-important to see, and more importantly to feel, what you have ordered is what you expected. With our FREE online same day returns you can shop knowing that if the items were not what you anticipated you can return them straight away.
How does it work?
- When we deliver your online purchase, please check your furniture. We recommend the ‘sit test’ first for comfort. Once you are happy, we will remove any packaging and leave you to enjoy your new furniture.
- If you are not 100% happy with your purchase at the time of delivery, our delivery team will re-wrap your furniture in its original packaging and return it back to the warehouse at no extra cost. We will then arrange a credit or refund, whichever you prefer.
- Please note that our normal return policy applies if you wish to return the furniture after the delivery team has left your premises. As such delivery or collection costs will apply.
- Free returns are only applicable in the major metro areas of Johannesburg, Cape Town and Umhlanga. Contact us if you are unsure if your address falls within these areas.
- Quality and damage inspections will be conducted at our warehouse before issuing a credit or refund.