At Mobelli we are passionate about customer service. If you want to return the products purchased, we will replace or refund the cost of the item (excluding shipping and processing fees) for a period of 7 days from purchase, on condition that the product is defective, damaged or not what you ordered.
Should items be delivered and are found to be faulty or defective, Mobelli will replace these items and sort out the issue in line with our guarantee.
The items must be in the original box and in the original condition it was received in to be considered for a return or refund. All returns are examined by our returns department to confirm the reason for the return. Thereafter, you will receive a refund, replacement or credit in line with our findings.
Bulk items (such as furniture items) must be inspected upon delivery and if any fault is found, it must be communicated to our customer service department immediately. Shipping costs on these items are significant and will be for your account so we request our customers to be very thorough in checking the items when receiving them.
In the case of a return, you may arrange your own transport to our facility in either Johannesburg or Cape Town. You are not required to use the original delivery company.
Please note that we do not allow returns for reasons such as (but not limited to):
- I don’t like the item(s) anymore
- I thought it would be bigger/smaller and it does not fit in my space
- I don’t like the colour
- I have changed my mind
If you return a product and it is found to be NOT faulty, you will not be entitled for any replacement or credit and the full cost of re-delivering the product back you will be incurred by you.
Our product may require simple assembly and we provide the tools required to do the job. If you do not have the ability to assemble the product correctly, please ensure that you get someone with the necessary capabilities to assist you.
Products which have been personalised, specially made up for you or are on a sale cannot be returned.
In the event that Mobelli accepts a return or a refund, a 20% handling fee will be charged to the client.