The Mobelli BuyBack™ offer is subject to terms and conditions which Mobelli reserves the right to change at any time regardless of what the terms and conditions were when you bought the furniture.
The best type of outdoor furniture is whatever furniture you and your family or friends will enjoy the most. We believe that the most enjoyable furniture is comfortable, stylish and easy to maintain.
We are sorry that you are experiencing problems with your product. We will attempt to fix all issues whether the product is still under guarantee or not. Our guarantee is a carry in guarantee and will be covered in the area from which goods were dispatched. In other words, you may be required to bring in faulty goods to our Johannesburg, or Cape Town dispatches. We realise that this may be difficult for some and therefore we suggest that you first contact us at the branch telephone and then send us images of the faults via email. We will determine if the item qualifies for repair under our guarantee or not. If the furniture needs to be brought in for repairs, a delivery charge will be levied regardless if the furniture is still in the guarantee period. If we determine that an item can be repaired at the premises, a call out fee will be levied.
Like most furniture companies around the world, Mobelli does charge for delivery. Separating the delivery cost and the cost of the furniture allows us to offer our clients a fairer price.
The cost of delivery will vary depending on how far the delivery point is from the warehouse and not the store.
Mobelli offers a white-glove delivery service to Johannesburg and Cape Town metro areas. Our team will set up the furniture where you want it and remove all the packaging afterwards. This service is not available for areas outside these metros, in this case, we use a 3rd party delivery company that will deliver your packaged items to you.
Should items be delivered and are found to be faulty or defective, Mobelli will replace these items and sort out the issue in line with our guarantee.
The items must be in the original box and in the original condition it was received in to be considered for a return or refund. All returns are examined by our returns department to confirm the reason for the return. Thereafter, you will receive a refund, replacement or credit in line with our findings.
Bulk items (such as furniture items) must be inspected upon delivery and if any fault is found, it must be communicated to our customer service department immediately. Shipping costs on these items are significant and will be for your account so we request our customers to be very thorough in checking the items when receiving them.
In the case of a return, you may arrange your own transport to our facility in either Johannesburg or Cape Town. You are not required to use the original delivery company.
Please note that we do not allow returns for reasons such as (but not limited to):
If you return a product and it is found to be NOT faulty, you will not be entitled for any replacement or credit and the full cost of re-delivering the product back you will be incurred by you.
Our product may require simple assembly and we provide the tools required to do the job. If you do not have the ability to assemble the product correctly, please ensure that you get someone with the necessary capabilities to assist you.
Products which have been personalised, specially made up for you or are on a sale cannot be returned.
In the event that Mobelli accepts a return or a refund, a 20% handling fee will be charged to the client.
